Frequently Asked Questions

Hemp is one of over 100 hemp compounds found in hemp. Hemp is the active ingredient in virtually all of our products. Studies show that Hemp may promote full-body balance, which can lead to all sorts of positive benefits.

Medterra's hemp is grown and extracted under the strict guidelines of the USA Department of Agricultural Industrial Hemp Pilot Program, which allows us to legally sell across all 50 states.

It depends on the testing standards of the lab administering your drug test. Most lab tests only search for the main mood-altering component of the cannabis plant. Initial “point of care” drug tests can also confuse Hemp, resulting in a ‘false positive.’ If this happens to you, insist on more accurate confirmation testing. You can always contact a lab directly to verify exactly what will be tested.

Those of you who have an upcoming drug test may want to avoid full spectrum and broad spectrum products and switch to Hemp isolate temporarily. When in doubt, consult your physician first.

Medterra's products by design are not intended to be psychoactive or get our customers high. Medterra's Isolate and Broad Spectrum Hemp products have no psychoactive ingredients.

While our Full Spectrum products contain 2mg -5mg per serving, this is well below the amount that induces a high-like effect. However, if customers take multiple servings of our Full Spectrum products simultaneously, they could experience psychoactive effects.

As always, Medterra recommends our products be used as indicated. To find the perfect amount of Hemp for you and your body, please remember to start with a low amount and increase as needed over 3 - 5 days.

For domestic orders, no.

If you are not satisfied with our products, you may request a refund of the full purchase price, minus shipping costs, within 30 days of the product received date.

In most instances, Medterra will cover the cost of return shipping. For more information on our return policies, please submit your request to support@medterrahemp.org or call 800-971-1288 to speak to Customer Service.

If you purchased our product through a Medterra distributor or retailer, please go to the original purchase location for any return or exchanges.

All our hemp is USA-grown with the highest quality standards to deliver the best formulation for our customers. 

Also, our hemp-grown products run through a third-party testing facility for the safest and purest formulation. So you don’t need to worry about whether the products you use from Medterra are natural and clean.

Each product is third-party lab tested and guaranteed to be free of contaminants like heavy metals, bacteria, microbial life, mycotoxins, and pesticides.Click here to view our third-party lab test results.

Medterra's Rewards Program allows you to exchange points from purchases for discounts on future orders. Earn 2 points for every dollar you spend, then use these points towards your next order. There are even benefits for referring your friends. Give your friends 25% off their first order of $40 and get $25 in points for each successful referral.

Our Medterra collections have distinct formulations with different botanical blends and ingredients that are unlike any other products on the market.

Though we have the same cannabinoids, we have the highest standards to deliver the best formulations combined with unique compounds like l-theanine, melatonin, and 5HTP, to name a few.